FAQ


Q:Will I have to pay sales tax?

A:It depends on state state. We usually mark the value of parcel in low, but we can't promise no sales tax.

Q : May I know whether you are safe?

A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.

Q : How can I do the payment?

A:You could visit https://omine.com/pages/payment-methods at our webiste. You can pay through paypal, which accept credit card and debit cards. 

Q : Do you have a physical store?

A:We just do the business on line.

Q : How can I choose my size?

A:For every category we do offer a size chart or specific size description at the bottom of the page, please measure carefully before you buy.

Q : What's your newest items?

A : You can pay attention to our home page.

Q : Can I exchange my item, size or shipping address?

A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can I get my order?

A:Different shipping method will cause different delivery time. But you can find more follow this link: https://omine.com/pages/shipping-policy

Q : Can I return my item?

A:If you are not satisfied with your purchase and want to return them back, please contact our customer service first. After we receive the parcel you send back, we will refund the item amount to you. For more return policies, you can click this link: https://omine.com/pages/return-exchange-policy.

Q : How to contact you?

A:For your order please contact email:  Beth@omine.com.

      For cooperation please contact email:  Beth@omine.com too.